Monday, January 5, 2009

I ♥ ProvoCraft....

I haven't completed the projects that I've been working on this weekend, so I thought I would share some ♥♥.

On Tuesday night I was working on some cards using Nestibilities in my Cuttlebug. I had the correct plate sandwich. I had done this many times, so what occurred next totally freaked me out. I mean freaked!!! I jumped across the room and my hubby came running from 2 rooms away. LOL! It sounded like a bomb (or a loud gunshot)!!
What was ask?

The end of my Cuttlebug blew off (not the handle end) I was winding, there was a loud explosion and the end blew across the room. Of course, it took me a few seconds to recovery and figure out what had happened. I have heard of plates cracking, but never this. I was so sad about my bug (one of those can't live without tools). My hubby tried putting it back together, but it no longer had pressure. I went to the PC website to see about the Cuttlebug warranty. It was purchased almost a year ago for my birthday & I did not have the receipt. I decided to contact PC anyway to see if they had heard of this problem before. I received a prompt email stating that if I wanted to mail it back they would replace it. This made me so happy...just one email & my problem was resolved. I own many ProvoCraft products and have only had a few minor problems with their products. Each time they were resolved promptly. IMO...ProvoCraft has the BEST customer service. I ♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥ them!

I will get something crafty posted soon...later today maybe!! :o)

Thanks for stopping by....have a fun afternoon!!

1 comment:

Brooke - in Oregon said...

Oh my gosh that would have scared the hoo haw out of me! lol

Gotta love great customer service :)